To reduce contact with others our posting days are currently Tuesday & Friday.
Standard Delivery is £4 posted via Royal Mail 2nd class 3-5 working days (due to the current situation delays may occur)
Express Delivery is £4.50 posted via Royal Mail 1st class 1-2 working days (due to the current situation delays may occur)
USA delivery- at the moment postage to the USA is quiet high, our current rate is £20 to cover postage and packaging for smaller items such as mugs. Larger items may cost more to post and we ask you to contact us to discuss this before ordering. Please email email@example.com for further information.
Europe delivery- at this time postage to Europe is £15 for smaller items such as mugs. Larger items may cost more and we ask you to contact us to discuss this before ordering. Please email firstname.lastname@example.org for further information.
Due to the changes with brexit we unfortunately cannot cover any additional cost incurred at customs.
In the event of an item being out of stock we will contact you with expected lead time if the product description does not specify this.
All orders are posted using recyclable materials where possible, our packing noodles dissolve in water or can be placed in your compost.
Damages or returns
Please contact us at email@example.com within 48 hours of delivery to report any damage, breakages or if you wish to return an item.
At this time we ask any returned items to be posted to our workshop as the store is currently closed under covid restrictions. Unfortunately we do not offer free returns and postage must be covered by the customer, an exchange or refund will be issued on safe receipt of the goods.
Unit A5, Penamser Industrial Estate, Porthmadog, Gwynedd, LL499GB
All our pieces are handmade in our Porthmadog workshop, they may vary slightly in colour shade or size, we try to give accurate as possible photographs of all our pieces and provide appropriate sizes.
Unfortunately any breakages that occur after the initial purchase and delivery period cannot be covered by Glosters.