UK
Standard Delivery: £4.95, 5-7 working days
FREE standard delivery on orders over £85
Usually, orders are dispatched within 3-5 working days and sent via Royal Mail 48 tracked service. During peak times it may take longer to work through all the orders, we will put a note up on the website in that case so please check there first if your order is delayed.
In the event of an item being out of stock we will contact you with the expected lead time, if the product description does not specify this.
International
USA- shipping is currently suspended due to the new traffic introduced in August 28th. We are working hard to resolve this.
Shipping: £50
Please email info@glosters.co.uk if you require further information.
Europe & Irleland, & Northern Ireland- we are working on a way to reopen order.
Unfortunately we are not currently shipping to Europe, Ireland & Northern Ireland
Packaging
Sustainability is important to us, and all orders are posted using recyclable materials where possible. Our packing noodles dissolve in water, or can be placed in your compost.
Returns
Please contact us at info@glosters.co.uk within 7 days of delivery to report any damage, breakages or if you wish to return an item.
Unfortunately we are not able to offer free returns, and postage must be covered by the customer. An exchange or refund will be issued on safe receipt of the goods.
Ceramics
All our pieces are handmade in our Porthmadog workshop, they may vary slightly in colour shade or size, we try to give accurate as possible photographs of all our pieces and provide appropriate sizes.
Unfortunately any breakages that occur after the initial purchase and delivery period cannot be covered by Glosters.