Mug Club®
All the details
As mug club is an advanced subscription. Please order alone without any other items.
First rule about mug club...? Definitely talk about mug club!
So what is mug club?
Well it's the chance to own some very special edition Glosters mugs. We'll release 4 special edition mugs each year, they might be limited glaze on a classic mug or a one off design on a classic shape or a seasonal themed mug.
They'll only be available to mug club subscribers, and you’ll need to subscribe for each separately. You wont know what the mug looks like until it arrives with you, a true surprise! It might be a Glosters iconic mug shape with a spin… and it might be totally different! Please only order if you’re happy with a total surprise! You must be completely happy with receiving a surprise mug*
The photos seen are examples of previous mug clubs, no mug club will be made again, this is the chance to own something limited edition and special. We'll only release 4 subscriptions year to this exclusive club, a subscription is valid for one release.
Perfect gift for mug lovers too!
Spring Mug Club- subscriptions open January 4th at 7pm- dispatch April
Summer Mug Club- subscriptions open April 1st @ 7pm - dispatch July
Autumn Mug Club- subscriptions open July 1st @ 7pm - dispatch October
Christmas Mug Club- subscriptions open October 1st @ 7pm - dispatch December
As mug club is an advanced subscription any items ordered with Mug Club will not be dispatched until the Mug is ready.
* Mug club is made to order, they are special edition, not to be repeated and are therefor not available to return or exchange. You must be comfortable with the element of surprise (Should a mug arrive broken we will of course replace this)
Delivery
Standard Delivery is £4.95 posted via Royal Mail 48 tracked 3-5 working
All orders are posted within 3-5 working days of you order being placed, in the event of an item being out of stock we will contact you. during busy launches dispatch may take longer.
All orders are posted using recycled packaging or recyclable materials where possible.
Please contact us within 48 hours of delivery to report any damage, breakages or if you wish to return and item.
Returns
You must contact us within 7 days to arrange a return to our workshop, by emailing info@glosters.co.uk. Please allow 2-3 working days for a reply to your email.
If you do not contact us within 7 days of your purchase, unfortunately we can’t offer a refund or replacement for broken items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt, order number or proof of purchase.
Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned, some seasonal items, including mug & pottery club.
Exceptions
Additional non-returnable items:
- Gift cards
- Personalised or made to order goods
- Seconds/ sample sale
- Mystery Boxes
- Mug & pottery club
- Sale items
See our full returns policy.
Pottery Care Instructions
Tableware
Can I put my tableware in the dishwasher?
Yes. All our ceramic tableware is dishwasher safe, including plates, bowls, and pouring and mixing bowls.
Can I use it in the microwave?
Yes, unless it has a metallic glaze. Metallic glazes can spark, so keep those pieces out of the microwave.
Will cutlery mark the glaze?
Occasionally, cutlery leaves grey marks on the glaze. Bar Keepers Friend removes them easily.
Mugs, muglets, mugsters & beakers
Can they go in the dishwasher?
Each handmade mug is made by hand, so we recommend washing it by hand too.
Can I microwave them?
We'd rather you didn't. To help your mug last longer, heat drinks in a jug or pan, then pour them in.
Jugs & vases
Are your vases watertight?
Yes. Each handmade vase has a clear glaze inside, so it holds water and keeps your flowers fresh.
How should I clean a jug or vase?
Wash them by hand.
The Pottery
Each piece we make has its own story as to how it began, how the form came about and the work emerged as part of our range.
We believe that the story, the soul of a piece, doesn't stop there. It continues with its new owner, where you bought it, why you choose that glaze.
All handmade ceramics hold far more than their original function. They hold memories from their maker, from their owner and all are individual.
A little glimpse behind the glaze
Handmade means hands-on, and that comes with its fair share of chaos. We wanted to let you in on what our workshop really looks like, clay dust, wonky first attempts and all, before a piece ever reaches your table.
Handmade in Wales
Crafted by artisans on the Porthmadog coast
Rated 4.99 stars
Loved by thousands of happy customers
premium stoneware
Strong, durable and surprisingly lightweight
Friendly service
A small dedicated team ready to help